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Years Established

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Telephone (Murray St.): 519-736-8400

Telephone (Stella Maris): 519-736-8200


Hours: 6:15 am – 5:30pm Mon-Fri & 6:15am - 3pm Saturday


Murray Street Location

260 Murray St. Amherstburg, ON
N9V 3R1

Open Hours

M-F: 6:15am – 6pm
Weekends: Closed


Stella Maris Location

140 Girard St. Amherstburg, ON

Open Hours

M-F: 6:15am – 6pm
Weekends: Closed


Frequently Asked Questions

Providing you with more clarity for key questions asked by parents, just like you!

What is your enrolment process?

Before your child can attend Creative Child Learning Centre you must complete and provide the following:

* Read and Sign the registration package given at the time of your first visit

Two visits in which the child is left for two hours, before leaving them for a full day.

What is your late pick-up policy?

If your child is at the centre passed 5:30pm, you will be charged a late payment fee of one dollar per minute, per child. This late fee must be paid in cash to the staff on duty upon pick-up of your child.
(Except in emergency situations).

What is your receipt policy?

Payments in cash will be issued a receipt once payment is received. E-transfers are the preferred method of payment.

What is your wait list policy?

All children will be placed in order of first come first serve. Priority will be given in order, according to wait list enrollment. Priority may be given to children that are referred by Children’s First, CAS, etc.
requesting immediate care for that child. Parents/Guardians may inquire regarding their placement on the wait list. However, the supervisor will maintain confidentiality and not disclose the names of other prospective parents/children. No fee will be charged to be placed on a wait list.

What is your discharge policy?

You are required to give two week’s notice to a Supervisor, if your child will no longer need our care. If two week’s notice is not given, payment will be required even if your child does not attend for those two

Are there activities my child will take part in that are off the premises?

Although your child will not be transported in a vehicle from the centre, occasionally children are taken off site to various community centres. Some of these include library, fire station, post office, parks etc.

If you are not comfortable with this, please advise your child’s teacher.

What is your illness policy?

Parents/Guardians must inform Creative Child Learning Centre if your child/ren have experienced fever, vomiting, diarrhea, and any other symptoms which is abnormal to your child. If your child experiences
any but not limited to the above symptoms your child may be separated from the other children until parents/guardians can pick them up. According to the Windsor-Essex County Health Unit any child experiencing fever, vomiting, diarrhea and any other symptoms which is abnormal to your child MUST be out of program until they have been symptom free for 48 hours.

What if my child has allergies?

Individualized Plans and Emergency Procedures for Children with Life-Threatening/Anaphylactic Allergies

– Before attending the child care centre, the supervisor/designate will meet with the parent of a child to obtain information about any medical conditions, including whether the child is at risk of having or has anaphylaxis.

– Before a child attends the child care centre or upon discovering that a child has an anaphylactic allergy, an individualized plan and emergency procedures will be developed for each child with anaphylaxis in consultation and collaboration with the child’s parent, and any regulated health professional who is involved in the child’s care that the parent believes should be included in the consultation (the form in Appendix A may be used for this

– All individualized plans and emergency procedures will include a description of symptoms of an anaphylactic reaction that are specific to the child and the procedures to be followed in the event of an allergic reaction or other medical emergency based on the severity of the child’s symptoms.

– The individualized plan and emergency procedures for each child will include information for those who are in direct contact with the child on a regular basis about the type of allergy, monitoring and avoidance strategies and appropriate treatment.

– All individualized plans and emergency procedures will be made readily accessible at all times to all staff, students and volunteers at the child care centre and will be kept each classroom, kitchen and office posted in a visual area for all to see.

– All individualized plans and emergency procedures will be reviewed with a parent of the child yearly and/or once new information arises to ensure the information is current and up to date.

– Every child’s epinephrine auto-injector must be carried everywhere the child goes.

What types of training does your staff have?

Executive Director will ensure that the supervisor/designate and/or all staff, students and volunteers receive training from a parent of a child with anaphylaxis on the procedures to follow in the event of a child having an anaphylactic reaction, including how to recognize the signs and symptoms of anaphylaxis and administer emergency allergy medication.

– Where only the supervisor/designate has been trained by a parent, the supervisor/designate will ensure training is provided to all other staff, students and volunteers at the child care centre.

– Training will be repeated annually, and any time there are changes to any child’s
individualized plan and emergency procedures.

– A written record of training for staff, students and volunteers on procedures to be followed for each child who has an anaphylactic allergy will be kept, including the names of individuals who have not yet been trained. This will ensure that training is tracked and follow-up is completed where an individual has missed or not received training. The form in Appendix B may be used for this purpose.

How do you administer medication?

Only prescribed medication from a doctor can be administered by staff. A medication form must be filled out by a parent/guardian before medication is dispensed. The staff administering the medication must sign the form after giving the medication. All medication must be brought in the original container

Do you have any subsidies available?

Our centre has a purchase of service agreement with the City of Windsor for those families in need of financial assistance with their child care fees. Please speak to the supervisor for more information. You will be required to pay full fee for childcare until we have received confirmation from subsidy. All monies will be returned if required once subsidy authorization has been received.

What is your sleep policy?

Children under 12 months of age will be placed to sleep following the recommendations in the document titled “Joint Statement on Safe Sleep: Preventing Sudden Infant Deaths in Canada” Which
states that all children under the age of 12 months must be placed on their backs to sleep and with no blanket or with a light breathable blanket. It is our obligation to follow the recommendations in this
document which is enforced by the Ministry of Education.

These recommendations can only be waived if a medical doctor/physician recommends doing so. If this
is the case, we require a note signed by the medical doctor/physician stating so.

Any changes to your child’s sleep pattern must be communicated between staff and parents/guardians

Staff in the infant room will perform visual checks every 15 minutes to ensure that all infants are breathing and showing no signs of distress.

Staff in the Toddler and Preschool room will perform visual checks every 30 minutes looking for any signs of distress.

All children will be assigned a cot and ensure that it is clearly labelled.
During extended care hours, children will be assigned a cot and ensure it is clearly labelled. It will be cleaned and disinfected from the daytime program. Visual checks will also be performed every 30 minutes. If an infant is present then a visual check will be performed every 15 minutes.

How do you handle students and volunteers?

Students/Volunteers may be present periodically throughout the year while on placement. Students/Volunteers will be assigned to a classroom teacher. At no time shall a student / volunteer be left alone
with children. All students and volunteers must submit a Criminal Sector Check prior to commencing.

What do you do in the event of bad weather?

In the case of any inclement weather causing a closure, all parents will be notified through Himama. In the case of any inclement weather disrupting the scheduled outside times for gross motor, all teachers will have gross motor activities planned. If available, classrooms will be able to access the gymnasium located in the school at our Stella Maris location.

What is your confidentiality policy?

Every issue and concern will be treated confidentially and every effort will be made to protect the privacy of parents/guardians, children, staff, students and volunteers, except when information must be
disclosed for legal reasons (e.g. to the Ministry of Education, College of Early Childhood Educators, law enforcement authorities or a Children’s Aid Society).

What is your code of conduct?

Our centre maintains high standards for positive interaction, communication and role-modeling forchildren. Harassment and discrimination will therefore not be tolerated from any party.

If at any point a parent/guardian, provider or staff feels uncomfortable, threatened, abused or belittled, they may immediately end the conversation and report the situation to the supervisor and/or licensee.

What plans do you have in place if there is an emergency situation?

In the event there is an emergency situation such as, lockdown, evacuation, or natural disaster procedures and policies are in place to help assist staff and children throughout the event. In the event of an evacuation our secondary location is Amherst High School, located at 130 Sandwich St, Amherstburg. Parents and guardians will be notified through Remind App/phoned or Himama if a change in location is necessary if any emergency situations occur.

How will you take care of my child with medical needs?

A child with Medical Needs will have an Individualized Plan with Medical Needs developed together with staff and parents as well as other Professionals whom are involved.

This plan will outline the necessary steps to reduce the risk of the child being exposed to any causative agents or situations that may exacerbate a medical condition or cause and allergic reaction or other medical emergency;
A description of any medical devices used by the child and any instructions related to use;

A description of the procedures to be followed in the event of an allergic reaction or other medical emergency;

A description of the supports that will be made available to the child while in care;

As well as any additional procedures to be followed when a child with a medical condition is part of an evacuation or participating in an off-site field trip.

This plan will be reviewed verbally daily in communication with parents/guardians. Also once new information arises changes will be added to the child’s Individualized Plan. Once he child moves classrooms the Individualized Plan will be read and changes adjusted. Recommendations from outside agencies will be added as well as they arise.

What certifications and and qualifications are your staff required to have?

At Creative Child Learning Centre our staff are qualified Early Childhood Educators who are members of the college (or other ministry approved degree). All staff are certified with First Aid and CPR. The
employees are required to attend three professional developmental workshops per year, which helps them improve their current work practices.

There is a site supervisor at each location that ensures the smooth running of the daily program at each site. The site supervisor is there to assist and advise staff as well as to help parents with any questions or concerns.

What strategies are in place to reduce the risk of life-threatening/anaphylactic allergies?

The following strategies to reduce the risk of exposure to anaphylactic causative agents must be followed at all times by employees, students and volunteers at the child care centre.

– Do not serve foods where its ingredients are not known.

– Do not serve items with ‘may contain’ warnings on the label in a room where there is a child who has an individualized plan and emergency procedures specifying those allergens.

– Ask the caterer or cook to provide the known ingredients for all food provided. The ingredients will be reviewed before food is served to children to verify that causative agents are not served to children with anaphylactic allergies.

– In cases where a child has food allergies and the meals and snacks provided by the child care centre cannot meet the child’s needs, ask the child’s parent to supply snacks/meals for their child. All written instructions for diet provided by a parent will be implemented.

– Ensure that parents label food brought to the child care centre with the child’s full name and the date the food arrived at the child care centre, and that parents advise of all ingredients.

– Where food is provided from home for children, ensure that appropriate supervision of children is maintained so that food is not shared or exchanged.

– Encourage parents who serve foods containing allergens at home to ensure their child has been rid of the allergens prior to attending the child care centre (e.g. by thoroughly washing hands, brushing teeth, etc.)

– Do not use craft/sensory materials and toys that have known allergens on the labels.

– Share information about anaphylaxis, strategies to reduce the risk of exposure to known allergens and treatment with all families enrolled in the child care centre.

– Make sure each child’s individual plan and emergency procedure are kept-up-to-date and that all staff, students, and volunteers are trained on the plans.

– Refer to the allergy list and ensure that it is up to date and implemented.

– Update staff, students, and volunteers when changes to a child’s allergies, signs and symptoms, and treatment occur and review all updates to individualized plans and emergency procedures.

– Update families when changes to allergies occur while maintaining the confidentiality of children.

– Update or revise and implement the strategies in this policy depending on the allergies of children enrolled at the child care centre.

– A “no nut” policy is being adhered to and that signs are posted throughout the centre.